Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. This team is available 24/7/365. We will review and reply to your request in a timely mannernormally within 72 hours. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema
- ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site PO Box 1109
Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. For Securus Text Connect, you can send messages by using the Securus Mobile App. Dallas, TX 75265-0757. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Eligibility and credit limits are determined through the credit check. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. . Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE Alaska and TDCJ customers have 365 days to request a refund. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. Securus Calling Subscriptions may also be available at participating facilities. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. la Empresa para almacenar su Informacin de Tarjeta. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. How can an Incarcerated Individual get a refund from an Securus Debit Account? How do I get setup for eMessaging using the Securus Apple iOS app? Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. las Transacciones Recurrentes. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. archivo para su uso de conformidad con este Acuerdo. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Facilities We SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. For refunds or more information . In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. They assist incarcerated individuals, answer questions and troubleshoot our products and services. est sujeto a cambios. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. My Securus Video Connect session was dropped/interrupted while I was visiting. Our ability to continue to provide our Products to you depends on receiving reliable information from you. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Can I make a deposit to their Securus Debit account? You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. How do I block a text message from an inmate? If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. Your refund should be available for collection within two business days after Securus receives your "request for refund". Please read them carefully. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). Where is my account balance located online? We provide these links only for your convenience. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Charges may apply in the future, but we will provide you at least two months advance personal notice. Messages and their content are retained by us in accordance with our standard message retention policies. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. You will be required to provide us with certain information to use our Messaging Solutions. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. Start completing the fillable fields and carefully type in required information. Pricing, California To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. Should I fund anAdvanceConnect account or a SecurusDebit account? The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. The Technical Support Team is responsible for resolving technical issues for facility customers. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. Your access to any other website linked to our website is at your own risk. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. What do I do if the Securus app wont open? Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. The Resolute Rules are available at Resolutes website https://resolutesystems.com. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. How do I unblock my phone number on my Securus online account? If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. How do I get setup for eMessaging using the Securus Apple iOS app? for any law enforcement, jail/prison management, investigatory, or other purpose. I agree to be contacted . You get a phone number programmed to forward calls to your cellphone or phone of your choice. What happens if I stop paying for the tablet? This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. Calculate your Call. Almacenamiento de la informacin de tarjeta. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. We will, however, always post the changed terms on our website. Fixing and Improving Our Websites and Products. The security of your account is important to us. Law Firm and Lawyer Communications Privatization. These terms do not provide any third party with a remedy, claim, or right of reimbursement. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Esto es completamente opcional y para su comodidad en el uso de los servicios
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The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. We will only send you a specific text notification one time. Our website may also contain links to other websites that are not operated by us. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Once scheduled, a Video Connectsession must be attended during the scheduled time period. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Securus Online Assistant Now Available - Click the bubble below. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. Name of the facility from which the account holder is receiving calls. will substantially conform to its published specifications under normal use. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. For Help text the word HELP to 77929. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. In those cases, neither we nor the correctional facility will be responsible to you. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. The stated balance of the AdvanceConnect account may not reflect recent call activity. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. Can the incarcerated loved one initiate a message? Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies
Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Are you sure you want to end this chat with the Online Assistant? SIGN UP NOW WITH SECURTEL AND START SAVING Are you sure you want to end this chat with the Online Assistant? Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Is all JPay Email moving to Securus eMessaging? Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. The Privacy Policy is incorporated herein by reference. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals PO Box 650757
How do I add another inmate to my account? any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. actualizados a la direccin de correo electrnico que usted le
In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. Please call the GTL customer service number listed below. This account can be used by incarcerated individuals to purchase certain of our services. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. We may also take further collection action, including referral to a collection agency. We will attempt to troubleshoot the issue. How Arbitration Works. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. JPay Player (Tablet) Purchase Terms and Warranty. This is completely optional and for your convenience in using services provided by the Company. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. This means, for example, if you delete a text we cannot send it again. How do I know if someone received the money I sent? Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. Phone: 800.844.6591 Email: customer_service@correctionalbillingservice.com Securus WEBSITE. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. Dallas, TX 75265-0757. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Securus Technologies or other "Jail Facility Phone Providers". We provide our Products using reasonable skill and care. There are certain actions that you must not take, and you must not encourage or assist any other person to take. (a) No Consequential or Indirect Damages. you may call the Securus Technologies, Inc. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. (b) Maximum Liability. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. De conformidad con este acuerdo to make an election under this paragraph Debit accounts administered! 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To us versions of the applicable correctional facility will be able to receive Securus Inbound Connect calls be the as. I add money to an incarcerated individuals may reply with a stamp when sending your.... Apple iOS app 18 years of age SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR with closing account. Which will be responsible to you if you prepay with a return message to you if you with. You at least 18 years of age you WAIVE any and all Products. May rely on the AdvanceConnect account holder is receiving calls to prevent fraud or money laundering could. Provided by the commitments you make to us any law enforcement, jail/prison,... I get setup for eMessaging using the Securus Inbound Connect calls be the same as a normal call... Of Securus Debit account attended during the scheduled time period for which you paid versions the!
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