Hes sailed on more than 150 ships. By This is our first VO cruise and there lack of customer service is not appreciated. As long as this continues they will continue to earn my business. But in a one-on-one interview with TPG earlier this month, Norwegian Cruise Line Holdings CEO Frank Del Rio said he hoped itineraries would be able to remain the same as cruising starts up. Checking our news page is a great way to stay abreast of the latest cancellations, policy changes and itinerary impacts. If possible they would have to provide the documentation to the insurance company. About 4 - 6 weeks after disembarkation and returning home we received a cheque from. In most cases, only those requesting a refund will have to do so by directly contacting the cruise line. I think Viking has been quite firm on their policy rules. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. In recent years though, some lines have changed this up and chose individuals representing more noble causes. In most cases, cruise lines are still awaiting guidance from local governing bodies about how to proceed. No real reason to plan a vacation if you can't get off the ship. 2) Viking's business model to make money is to provide a safe, high quality, superior service cruise experience to adults that allows them to explore the world in comfort. Then again, they might not. Visit TPGs guide to all coronavirus news and updates. This is a tough topic to discuss. If VO cancels the cruise we get cash back from either them or our travel insurance, if we cancel we get a maybe worthless FCC. Holland America, for instance, is giving passengers on canceled sailings a future cruise credit in the amount of 125% of the fare they paid for the canceled trip plus an onboard spending credit of $250 per person. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.gov.uk/foreign-travel-advice/ukraine, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The question I would have of Viking is what happens if Viking cancels the Ukraine river cruise, since your parents took the FCV, would they only get a voucher or could they get a refund? the CDC warned everyone to avoid cruise ships, Cruise Lines International Association, a trade group, announced Friday, Princess Cruises said Thursday that it would suspend its operations for 60 days, Carnival said in a letter to passengers Friday, Norwegian is offering passengers a full refund for cruises, Royal Caribbean is offering passengers a full refund, Carnival is offering either a full refund or a 100% future cruise credit, which has been most affected by the coronavirus pandemic, Refunds come with future cruise credits of 25% to 100%, delay contacting the company until later in the month, Viking will issue full refunds to affected passengers, Disney Cruises will offer full refunds or credits, Viking will resume its operations on May 1, Your California Privacy Rights/Privacy Policy. It's unfortunate as these things happen. The difference of the discount can be used to purchase a travel insurance policy, which might cover you after final payment, if you are forced to cancel. If we cancel we would get a voucher for future credit that could be used up to two years out. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. All countries are closed to tourism, like any of us would want to go, we cant fly out so whats the hold up, I dont get it. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. For those guests whose cruise falls within this window of suspended operations, we are offering the choice of a Future Cruise Voucher valued at 125% of all monies paid to Viking or a refund equal to the amount paid. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Guests on affected departures . . But here's our advice: Skip the future cruise credits. How long does it take to file a claim? With the majority of the world's cruise lines temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. Compared to the Celebrity cruise we booked for August 2021 for which we are receiving updates about every ten days. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. We had booked a September 2021 Ukraine river cruise in March 2019(right as the pandemic started thinking that it would be over by September 2021) that we had paid in full. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. With the majority of the world's cruise lines .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}temporarily suspending operations into the summer and beyond and countries still restricting the arrival of cruise ships and travelers, it can be difficult to know what to do, particularly if your voyage winds up being the victim of ongoing cancelations. Viking did send us a email about 3 weeks ago telling us that we could cancel up to 48 hours before departure without penalty. A handful of lines offer online rebooking and refund options: (only for cruisers who want a complete refund and not a Future Cruise Credit), (only for voyages booked on MSC's U.S. website). And they're making the offers enticing. No cruises with more than 500 people will visit Canadian ports from April 2 until July 1. Refunds will be credited within 90 days, the company said. Viking will resume its operations on May 1. Author: bill March 11, 2020, Updated: May 2, 2020. What You Need to Know, Viking Explorer Society Cruise Loyalty Program, Why You Should Buy 'Cancel for Any Reason' Insurance for Your Cruise. Powered by Invision Community. But, from I've seen, even the most strident Viking supporters harbor the view that Viking is playing us on the advance payment issue, or at least are not 100% happy about it. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. So far Viking, in every dealing that I have had with them, has either met or exceed my expectations for receiving value from my money. That's simply not sustainable long term. These Future Cruise Vouchers will also be fully transferable. Just got the email cancelling our Jun 27 Majestic Fjords sailing. The issue for cruise lines right now is that their revenues have plummeted much faster than their expenses, and their cash on hand is flying out the door in the form of refunds to customers. This has always been Vikings ambition and will remain so. Please be a little patient and if youdo your homework (andtry to be flexible), all will work out well. At Holland America, the credits must be used by Dec. 31, 2022. 19952023, The Independent Traveler, Inc. What to Expect on a Cruise: Booking a Cruise, Cruise Line Cancellation Policies: A Closer Look, Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Booking a Cruise Onboard: How to Score Extras and Discounts, Can I Cruise While Pregnant? For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. I realize that to this point Viking has. U.S. ships currently at sea will continue on schedule. This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. It's the current Coronavirus situation that has caused this, and is a very tricky time for all. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. About 4 - 6 weeks after disembarkation and returning home we received a cheque from Viking. Can anyone advise on whether Viking would still operate cruises to the Ukraine if the state department advises that it is a level red category for travelers? As tempting as the future cruise credits that lines are offering may be, we recommend taking the cash refund if your cruise is canceled. Take the cash. Also, after all is clear here, you still don't know if all will be clear at your destination. [CDATA[ The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. That puts it as the first cruise after their cancellations. How Soon Before Your Cruise Can You Cancel Due to COVID-19 and Omicron? But whatever happens, there's one thing we can be pretty sure about: There will be some incredible deals. It isn't a given that cruise lines will offer the same itineraries when they resume service. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. The Centers for Disease Control and Prevention recommendsthatall people avoid traveling on cruise ships, not just the most at-risk for the coronavirus. Why the travel companies have been maintaining they would start up again at the beginning of May is beyond me). You may be getting an offer from the cruise line that seems almost too good to be true: If you agree not to ask for an immediate refund, the company will give you a "future cruise credit" worth significantly more than what you originally paid for the trip. It is helpful to check online to see if the cruise line has an automated rebooking or refund form. Does anyone have any advice on how they might be able to be refunded? Viking, known for both its river cruises and ocean cruises, is not alone when it comes to pausing operations. (Video), Royal Caribbean Cancels 4 Sailings Amid Omicron Spread What to Know, Royal Caribbean, Celebrity Cruises Cancel Cruises What to Know If You're Scheduled to Sail, Norwegian Cruise Line Cancels Sailings Amid Omicron Spread What to Know If You've Booked One, I Took a Cruise Around the Mediterranean Over the Holidays Here's What It's Like to Be on a Ship Right Now, Here's One of the Only Ways to Cruise Alaska This Summer, Cruising Won't Resume in the U.S. Until at Least November, Cruise Association Confirms, Norwegian Cruise Line, Royal Caribbean Will Require Passengers to Wear Masks Indoors Due to Rising Onboard Cases, Royal Caribbean Temporarily Suspends New Cruise Bookings Until Jan. 10, CDC Extends Conditional Sail Order for Cruise Ships Into 2022, agreed to voluntarily suspend U.S. sailings, UnCruise Adventures was forced to end a sailing early, Hurtigruten suspending most of its operations. We are very pleased. 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