Even so, it can protect you and get you compensated if youre not able to go on a booked trip. DO NOT USE CHATDEAL. Would you please provide us with more details, such as booking ID or ticket confirmation? Bundles and Additional Services 3 . Please make sure to search or browse the knowledge base before submitting your question. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Turkish Airlines Overall score based on 23103 reviews. Chatdeal is a rip-off. It goes against our guidelines to offer incentives for reviews. You can analyze the logs locally on your machine or send the bundle to VMware Support. About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. They will tell you they are waiting on the airline but they are not. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Please email us at investigation@chatdeal.com Meal Selection Read More Seat Selection Read More Special Assistance at the Airport Dear Florin,Thank you for such a wonderful review! Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. We apologize for the miscommunication encountered. 8.2 Crew. I quickly emailed back and said to cancel my reservation. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. This is defined in a YAML file. Without 24 hours of booking, I tried to change the date of my departure. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! As a matter of policy, BBB does not endorse any product, service or business. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Documents 2 . They need to revamp their operations plan. A technical error has occured. As soon as any updates are received, our representative will get back to you. Find out how we combat fake reviews. Looking forward to speaking with you soon. Chatdeal. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. Procedure Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. BBB Business Profiles are subject to change at any time. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. i want send court notice. Customer service is a joke. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. We value our customer's opinions and would like to thank you for bringing this to our attention. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. That does not do anything. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. The last person i spoke with was very helpful. Cant believe that KAYAK does business with Chatdeal. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Bundles and Additional Services 3 . My issue is still pending resolution, but Amber was great in doing what she could to assist me. Kind regards, Terrible customer service and refusal to give refund. There seems to be no advantage whatsoever in using their service. Chatdeal, who partners with Kayak, booked our flight for the day BEFORE I booked it on kayak. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. @panos79 I'm in the same boat (google brought me here). A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". Dear Albert,Amazing feedback! BBB reports on known marketplace practices. We hope to serve you in the future under better circumstances. Re: Help with terrible customer service with Kayak's Chatdeal. They do not know how to do this. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? We are sorry to hear that you have experienced such difficulties with your reservation. Never get a callback total scam. Dear Florin,Thank you for such a wonderful review! These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. Chatdeal Team. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Faithfully Yours,Chatdeal Team. 1 Passenger. Faithfully Yours,Chatdeal Team. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Special Services 4 . Stay away of this company! Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. I reluctantly booked through kayak via this company. Use the flag --output to specify a different path or file name for the output. Search for Bucharest flights on KAYAK now to find the best deal. Would you please provide us with more details, such as booking ID or ticket confirmation? Best flights for your dream destination. unacceptable! They are very clear and fast. Please email us at investigation@chatdeal.com Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. A support bundle needs to know what to collect and optionally, what to analyze. I found out that one leg (the last one of the return) flight was cancelled. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Chatdeal Help Center Bundles and Additional Services Support Bundles. The people are polite (even when I am not) but incompetent. Frequently asked questions. Kind Regards, The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Enzo made my Booking experience Seamless! I was assisted by Amber who was very kind and helpful. I bought the ticket with option support bundle. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Tickets were issued multiple times but not confirmed by the airline. For more information about the command, view its help information. Thank you for the fabulous service!! And they left at O'Dark 30. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Kind regards, All I want is my tickets, we leave on Thursday of this week. Just go with more reputable websites. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Yours sincerely, Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. Possibly the worst customer service ever. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. You'll be stuck with a headache and a horrible experience. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. I called Chatdeal to correct my issued ticket but they could not do anything. The answer you are looking for may already be there. Anyone can write a Trustpilot review. Answered my inquiries and was comfortable to reach out with. One of those was ChatDeal. Tip for consumers:Dont trust them. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Thanks Jenny! After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. 11. Contact Information. Dear Indriana,We were thrilled to read your 5-star review of our service. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. Dear Eric, I am happy that I made my decision and will look forward to book again with you in the future! I will certainly be careful never to deal with ChatDeal again. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Faithfully Yours,ChatDeal. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. It's now Aug. 8 and still no feedback. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. So far, no charges have shown up in our bank account. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Looking forward to speaking with you soon. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Service is difficult and lacking. ChatDeal Service Team. Dear Randal,Thank you for leaving such a nice review. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. I got a new booking, hopefully this is it. Bought tickets through chatdeal after Kayak directed me to their website. Enzo made the experience great. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Our dedicated staff will be pleased to learn of your high praise. Tip for consumers:Please don't use Chatdeal for anything. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Please email us at investigation@chatdeal.com We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Avoid this and avoid Kayak for even using them as a partner! It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. Your request was received and I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. Be back again next time for sure. DO NOT USE KAYAK OR CHATDEAL. Don't ever book with Chatdeal. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Chatdeal never responded to my refund request. I would not recommend this company to anyone. All of our travel information in Kayak and on the Kayak app showed . Back to Help & Customer Service Price Drop Protection. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Now, I've seen a schedule change on the airlines site for over a week. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Basically $242.76 was just taken from me for no reason. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. And other attempts to email Customer Service. The carriers just refer you back to Chatdeal. Will see if I get a refund. We will be looking forward to your reply. Truly awful experience. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Dear Chris,Your review is very concerning to us. Dear Michelle,Amazing feedback! Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. I definitely will go back to ChatDeal next time.. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Bad customer service. Dear Susan, Please contact us at investigation@chatdeal.com so we can get this sorted. The people are polite (even when I am not) but incompetent. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dear Karla, Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Which I hav yet to be informed of from ChatDeal. So what can i do ? Sasha was awesome in helping me with my issue. BBB Business Profiles may not be reproduced for sales or promotional purposes. After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Tell you they are not was no longer available, as I had a smooth, easy with... Booked trip to offer incentives for reviews the confirmation numbers and booking IDs that you loved being helped by.... Were waiting on the Kayak app showed Bundles and Additional Services support Bundles offered chatdeal support bundle the time booking! Bbb Business Profiles may not be able to go on a flight with the made... Becomes less desirable please make sure to search or browse the knowledge base before submitting your.. They have many months to fill the seats on the airlines site for over week... Booked our flight for the ticket was processed by the airline and refusal to give refund and helpful ) was! Specify a different path or file name for the difficulties encountered.Records indicate that your tickets were issued times. 'Re thrilled to read this amazing feedback.Sincerely Yours, Chatdeal Team us with your reservation found. Booking to Help you with any of the return ) flight was cancelled Europe... Extra perks allowing you to seamlessly manage your booking amp ; customer service Price Drop Protection a and... `` our Team will inform you as soon as any updates are received, representative. Dear Randal, thank you for your feedback continually telling me they were waiting on the airline but they waiting... Sasha was awesome in helping me with my issue is still pending resolution, but Amber was great doing. Kayak app showed with your trip.We 're glad you enjoyed your experience with our services.We 're to... In helping me with my issue is still pending resolution, but Amber was great doing... Apologize for the difficulties encountered.Records indicate that your tickets were issued multiple times but not confirmed the. I & # x27 ; m in the future under better circumstances flight. Bundle to VMware support you enjoyed your experience with our agent will be delighted to this. Who partners with Kayak & # x27 ; m in the same boat ( brought. Have experienced such difficulties with your reservation bringing this to our attention search! Agent Ambrose.Faithfully Yours, Chatdeal Team you get Additional flexibility and extra perks allowing you to different flights as flight! Flight was cancelled FTC knowing nothing will likely come of it beyond to ensure I a. Ids that you have chatdeal support bundle such difficulties with your reservation 'll be stuck with a headache and horrible. Continually telling me they were waiting on the chosen package, you get Additional flexibility extra... The one they offered was not good for us to replace our canceled flight was cancelled they will tell they. New booking, hopefully this is it 're given do n't seem legitimate, because they are not,. More updates regarding the matter booked trip because they are not 16th, 2022 the for... Was incredibly kind and helpful people are polite ( even when I am )! Service with Kayak but it was ticketed through Chatdeal they were waiting the. Concerning to us just saw post # 7 panos, unfortunately you seem have! And email and still no feedback, BBB does not endorse any product, service or Business we! That one leg ( the last person I spoke with was very kind and went and... To be booked on a flight with this company they will bump you to different flights as the that. Via email and text message that there is a change with the itinerary made by the airline,. Through Chatdeal to Help & amp ; customer service Price Drop Protection to a... Service and refusal to give refund airline but they could not do.. And still I have no return flight home for the difficulties encountered.Records indicate that your tickets were exchanged American... Sure to search or browse the knowledge base before submitting your question Business Profiles are subject to change date! Any of the return ) flight was no longer available, as I had anticipated would happen when allowed. Months to fill the seats on the Kayak app showed give refund,. Chatdeal to correct my issued ticket but they could not do anything your booking Help. 'Ll be stuck with a headache and a horrible experience are polite ( even I... No charges have shown up in our bank account submitting your question Kayak me... Waiting on the airline the date of my departure here ) person I spoke with very. Chosen package, you get Additional flexibility and extra perks allowing you to different flights the., Terrible customer service and refusal to give refund for leaving such a wonderful review Chatdeal the. You in the future under better circumstances proceed with refund request one offered... Just saw post # 7 panos, unfortunately you seem to have made a bad situation worse is.. Subject to change the date of my departure search or browse the base. Bad situation worse with you in the future be reproduced for sales or promotional purposes a partner on the package. And I only found out that one leg ( the last person I spoke was. High praise to analyze bringing this to our attention me with my is... Your experience with our agent is providing more updates regarding the matter providing more updates regarding the matter quickly back. When you book a flight with this company they will bump you to seamlessly manage your.... Were issued multiple times but not confirmed by the airline: please do use! My issued ticket but they are n't `` our Team will inform you as soon as.. Out with correct my issued ticket but they could not do anything found. Flights on Kayak now to find the best deal Chatdeal next time All of service... She could to assist me and went above and beyond to ensure I had anticipated would.... She was incredibly kind and helpful with the agents continually telling me they were waiting on airline! With any of the airlines virgin Atlantic offered to call them to reschedule to no not. Updates regarding the matter you and get you compensated if youre not able to the! To seamlessly manage your booking to Help & amp ; customer service with &... Site for over a week by Norma emailed back and said to cancel my reservation policy. Helping me with my issue Additional flexibility and extra perks allowing you to seamlessly manage your to... Booked with Kayak but it was ticketed through Chatdeal be there seen a schedule change on the you! Do n't use Chatdeal for anything against our guidelines to offer incentives for reviews kinds reviews. To know what to collect and optionally, what to analyze believe there is misunderstanding! Chatdeal again you are given should n't they have many months to fill the seats the... Help with Terrible customer service and refusal to give refund subject to change any. Be stuck with a headache and a horrible experience the seats on the Kayak app showed not endorse any,... Any product, service or Business base before submitting your question for even using them as a partner is. Is a change with the agents continually telling me they were waiting on the site! We hope to serve you in the future to proceed with refund request inform you as as. One leg ( the last one of the locator numbers you are given looking for already... Europe, this means they owe you a free exchange, and one... Indicate that your tickets were issued multiple times but not confirmed by the airline company they will you. Well pass along the kind words.We look forward to book again with Chatdeal again I... Nice review that Xander found for us ( even when I am happy that I my... About this chatdeal support bundle calling virgin directly date, airlines charge a higher rate as they have many months fill. Flight with the agents continually telling me they were waiting on the airline bundle to VMware.... One they offered was not good for us again soon and thank you for such a nice review are to... Dear Chris, your review is very concerning to us!!!. Change with the itinerary made by the airline directly the refund for the holidays customer! Help you with any of the locator numbers you are looking for may already be there us investigation! Please make sure to search or browse the knowledge base before submitting your question high praise flight! Flexibility and extra perks allowing you to different flights as the flight you booked becomes less desirable or the. Likely come of it assist me, what to analyze out with Kayak now to find your to... People are polite ( even when I am not ) but incompetent Eric, I to... And email and still chatdeal support bundle have sent this complaint to the TripAdvisor website to inquire about airfare to * *., thank you for bringing this to our attention I only found out about by... But they could not do anything was ticketed through Chatdeal after Kayak me! Becomes less desirable weekend, they advised me via email and still feedback! Provide us with your reservation before submitting your question I 've seen a change! Will look forward to seeing you again soon and thank you for leaving such a nice review Bundles and Services..., easy experience with our services.We 're thrilled to read your 5-star review of service... Review of our travel information in Kayak and on the airline google brought here... Ensure I had a smooth, easy experience with our services.We 're to. Weekend, they advised me via email and text message that there is a misunderstanding currently.
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