roto rooter bbb complaints

the job was done and the bill was $765.00. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I have a clean out so it was easy access. ***** and ******* ******* both over 70 years of age In the meantime, we gave about 11 profiles. Finally the other tech shows and says he needs to snake the sewer drain. They were just looking to make a quick $400 and did not have the best interest of the customer. What a rip off and I'll never use them again. 15 days have passed! This is were our cable want thru next door unit **. We got another plumber to go out. Backed Up Sewer Line / Unethical Practices!!! I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Prior to the installation my kitchen sink was working normally. They sent a text saying that we were confirmed. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. The servicemen did a great job and clean up the water problem. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Wednesday the technician never showed. I never heard back from him. $655 per hr. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Desired outcome: Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! After the fact, he made small talk with me and was in my home for a total of 30 minutes. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Guess what? Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. I allowed him to start the work because it was a small job. We also offer financing options. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 This comment was posted by a verified customer. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Here are the reasons for my complaint: They Saud he'd now arrive at 2pm. The landlord received the estimate on 12/14. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Reason For Call: Master BR toilet clogged up. BBB is here to help. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Provide the man with the refund. Prior to the installation my kitchen sink was working normally. We use dedicated people and clever technology to safeguard our platform. So I called Britton. BBB Business Profiles may not be reproduced for sales or promotional purposes. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. I would like assistance with getting this company to stand behind their work, or assistance with a refund. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. I checked on his progress concerned he may be damaging the pipes. They stood behind their 30 day guarantee. They cleared up my drain issue and leak. Roto-rooter plumber Installed water pressure booster on 08/22/2022. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. I am disappointed with the service that I received from them and I will never use this company again. So What we can do. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. Water guy convinces me and my insurance to file a claim and he leaves. He quoted $750, and the other plumber charged $229. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. They also left fans for the week-end to dry out the dampness that remain. Their jetter failed to operate so they departed. Tuesday they showed up and told us that the walls were still wet and then left. They changed the sump pump and left Poo Poo water residue on the floor. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I had a bad leak and needed someone same day. FAQ. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. I've used them in every scenario and the charges started going way, way up. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. We were shocked, what a scum bag company, the fee was never disclosed. Incidentally he also, he would have overcharged me for the toilet flange repair. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. Pipe is collapsed - Camara to follow. So your cost would be about $800. We will all post in all forums, just to give them the big middle finger. Please report them to the BBB. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. Submitting a response indicates a willingness to work with customers to make things right. We value your privacy. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Which is not code but would do it since that is what you prefer. I have gotten the Invoice #91926 on 12-10-2022. We use the same pricing software that all insurance and major restoration companies use. The second Rotor-rooter technician left. Again, nothing but excuses. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. And scheduling SUCKS. The bill including some very expensive fluid to put in the toilets came to $457. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. I called yesterday on 22 February and made an appointment for the following morning of 23 February. L a king & water had to be turned off, Desired outcome: One near the middle and one near the pipe end where it dropped into the larger drain. I called at 10:00 AM and I was told someone would be at my house by noon the same day. We are not responsible for conditions of the tub that were already there. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! the ads say 24/7 but it's NOT! Plumbing, unclogg toilet, lied about findings, over billed. But since he stopped payment on credit charge nothing can be done at this time. Better Business Bureau: Articles may contain affiliate links which enable us to share in the revenue of any purchases made. For your reference, reasons for rejection are included below. There is no possible way they have a legitimate 4.8 stars. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. I just had a terrible experience with Roto Rooter myself. However, I noticed black splotch stains on the floor of the tub. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people.
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